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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for an item that was not personalized.
To be eligible for a return, your non-personalized item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you've lost your receipt we can provide a copy. The item cannot be a personalized item.
To start a return, you can contact us through the Contact page or reply to the order confirmation email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question through the Contact Us page.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Most of the items we sell are personalized and cannot be exchanged. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Most of the items we sell are personalized so those cannot be exchanged.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Only non-personalized items can be returned and considered for a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.